Customer Feedback

Tell us what went wrong

Help us improve our service and products by sharing any issue you experienced. Your feedback helps us get it right for every customer.

Please do not submit your CV through this form.

Your details

Name *

Please enter your first name.

Surname *

Please enter your surname.

Email address *

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Phone number *

Please enter a valid South African phone number.

The issue

What was the issue? * If your issue is not listed, select Other.

Please select the type of issue.

Province *

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Store *

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Tell us more about the issue * Include as much detail as possible (date, time, product, what happened).

Please describe the issue (at least 10 characters).

Supporting files (optional)

Till slip or receipt If you still have your till slip, upload a photo or PDF of it. Tap to upload or drag a file here

Pictures of the issue Up to 5 images. Tap to upload or drag images here

Consent

I confirm my details are correct and agree that Roots Group may contact me about this complaint. *

Please confirm so we can follow up with you.

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We appreciate your feedback and will contact you soon.